✨Trivia you need to know when purchasing at Geek Jack✨

Geek Jack has a "one shipment per order" policy.

Therefore, when purchasing multiple items, ordering them separately will result in extra shipping costs. On the other hand, if you purchase all items together in one order, you will receive them later because all items are shipped after they arrived at the warehouse. (Shipped according to the slowest shipping schedule.)

So here are the recommended purchasing methods!📝

1. Separate orders for made-to-order items, which will be shipped in the future, from orders for in-stock items (*), which can be shipped immediately.

2. If there is an item that you really want to receive on time, avoid purchasing at the same time as an item with a very different shipping schedule.

3. If you want to keep shipping costs as low as possible, purchase all items in one order.

*In-stock items are tagged "Inventory Sales" and can be found in the "Inventory Sales" collection.

 

■What to do in such a case?

1) Change of shipping address after order

There might come a time when you need to update your shipping address: when you're moving, or if you prefer to have a delivery sent to a neighbor's, friend's, or your parents' place because you'll be away on vacation during the expected delivery period. But no worries!

Q: Can I change my shipping address after ordering?

A: You can change your shipping address before the item is shipped. Reach out to us via the inquiry form along with your order number.

 

2) Another Way to Use Your EMS Tracking Number

"My order should have shipped, but I still haven't received it."

If this happens, check the status on the tracking website of your local post office using the "tracking number" provided by Geek Jack.

Often, your local post office's tracking information updates more quickly and provides more detail once the package arrives in your country compared to Japan Post's tracking site.

👇Find EMS operators in your country:
[https://www.ems.post/en/global-network/ems-operators]

Give it a try a few days after you receive your tracking number!😉

We hope the above will be helpful.