Yes, there is. The member registrationbrings the following benefits.
- Your shipping address is saved, so you can reorder easily from the second purchase.
- Since you can register multiple shipping addresses, you can easily ship items to your friends and family.
- Because you can save favorite items, you can purchase them later.
- You can write reviews about your requests.

ID or password may be different. Please check again whether you have entered the correct ID or password.
- I forgot my ID
-> It is your email address at the time of member registration. 
If you don't know the email address, please contact us from the "inquiry form".
- I forgot my password
-> Please follow these steps.
1) Click on "Account" at the top of the page and go to the Login page.
2) Click "Forgot Your Password?" above the [LOGIN] button.
3) Input your valid email address after a password change screen is displayed. An email will be sent to your inbox with a password.

Please contact our Customer Service.

Members' shopping cart remember what you have added unlimitedly. If the item is out of stock, the item from your shopping cart may be deleted. We appreciate your understanding.

You receive an "order confirmation email" after completing your order.
If you don't receive the confirmation email, please check the configuration for domains / your spam folder.
Members can see the contents of your order from "Order history".
* It may take time to send email.
* If you've registered a wrong address, we cannot resend.

Cancellation may not be accepted under any conditions once your order is placed. Please make sure you order the correct item and quantity.

We support credit card, PayPal, ApplePay, GooglePay, Alipay, WeChat Pay, Union Pay.
Depending on the shipping destination, other payment methods may also be available.

This site supports switching and displaying the reference prices of various currencies.
Payments are processed in local currency, but in some countries, payments may be settled in Japanese yen.

If items are shipped outside Japan, you can't specify your desired delivery date / time.
We appreciate your understanding.

After you click on [CHECK OUT], you can select a shipping address.
If you click on "Register a new address" , you can register a new shipping address.

Please contact us form the "inquiry form".
For your information, it cannot be changed after shipment.

You can see the progress of your package. Click on "Account" at the top of the page > Login > Recent Orders. We have already shipped items if the shipment information is "shipped". Please check the order number on your order confirmation email.

You can check the progress of your package from the "order number" on your "order confirmation email". We will email you the tracking number once the shipment has started, so please check from there. Please note that it may take a few days for the tracking status to be reflected.

Also if multiple items are purchased in one order, all items will be shipped when they are ready. You can confirm the shipping schedule on the "Shipping Status List" at the top of the page.

One shipment per order, so multiple orders cannot be sent together.

It can be resent, but may require an additional fee depending on the reason for return.

Cancellation may not be accepted under any conditions once your order is placed. Please make sure you order the correct item and quantity.

The customer cannot exchange items at its convenience.

The customer cannot return items at its convenience.

If the item was damaged at the time of receipt, please send us email with the picture to know the damaged parts and the receiving date and time.
We accept exchanging or returning within eight days of the arrival of the item.
Please do not dispose of the package, outer packaging, or wrapping for research purposes.

Please contact us form the "inquiry form". (Available in Japanese, English and Chinese)

Yes, individuals can sell items on Geek Jack.     
We support cross-border e-commerce even for individual VTubers / creators and companies.

Please fill out the form in the “Contact Us” form at the bottom of the page.
We will get back to you shortly.